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Apple Order #fail

Courtesy of Apple, I now have two cases for the iPads that will take 2.5 weeks to be delivered to me.

First time here? Start with the hits:

Pause

Pressing pause on a startup is the hardest thing I've ever done.

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Contrasting Experiences as a Customer

I recently had two distinctly different experiences as a customer with two brands / companies that I interact with quite often. In both cases, I had a really bad experience in the customer service that we (@Jeanne_Vos & I) got and suffice to say, wasn’t that happy about

Pulling The Plug on Bad Customers

The title to this post probably sounds a little cynical, considering the well-travelled business mantra that “the customer is always right”, but I’d really like to challenge that point of view in the business environment. As a company grows, the user- / customer-base normally grows as well