Courtesy of Apple, I now have two cases for the iPads that will take 2.5 weeks to be delivered to me.
First time here? Start with the hits:
If you're validating your (startup) idea, this is the ultimate method.
Because it's a rollercoaster-like life as an entrepreneur.
Every sale and every relationship with a customer starts with you helping them.
Pressing pause on a startup is the hardest thing I've ever done.
I recently had two distinctly different experiences as a customer with two brands / companies that I interact with quite often. In both cases, I had a really bad experience in the customer service that we (@Jeanne_Vos & I) got and suffice to say, wasn’t that happy about
The title to this post probably sounds a little cynical, considering the well-travelled business mantra that “the customer is always right”, but I’d really like to challenge that point of view in the business environment. As a company grows, the user- / customer-base normally grows as well