Also being in a business where support is a pretty important day-to-day task, I totally understand where Sam is coming from with this post. He’s got some nice ideas in there as well!
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Family man, seeker and learner. Revealing my inner-poet. 2X Founder: Conversio (acquired by Campaign Monitor) + WooCommerce (acquired by Automattic. Ex-Rockstar.
Also being in a business where support is a pretty important day-to-day task, I totally understand where Sam is coming from with this post. He’s got some nice ideas in there as well!