The most difficult time to support customers is when everything (your startup, product and team) is new.<...> This is mostly down to three reasons: The To Do list is way bigger than the actual amount of human hours, focus and energy that is at your disposal. (And many startups
First time here? Start with the hits:
If you're validating your (startup) idea, this is the ultimate method.
Because it's a rollercoaster-like life as an entrepreneur.
Every sale and every relationship with a customer starts with you helping them.
Pressing pause on a startup is the hardest thing I've ever done.
One of the biggest challenges we've had at Receiptful has been to get our users to switch their receipts to Live Mode.<...> Receiptful works a lot like Stripe in that sense: you sign up, connect to your store, set up your receipt template, test that it's working fine and
The popular, omnipresent mantra in our societies is: "Only work on things you're passionate about."<...> Yet that simple mantra does not consider any of the nuances that relates to pursuing passion. As an entrepreneur, passion is something that I've mostly embraced throughout my various pursuits. In every pursuit, passion
Nothing can wait for tomorrow.<...> Or that's at least what we tell ourselves. I know I start every week looking at Receiptful's to do's and I have this urge to to work on everything at once (and wrap it up too). Right now that urge is even worse, because
"I'm busy." is probably the worst-ever response to "How are you doing?".<...> I've previously written about how saying "I'm busy" is actually saying much more than just those two simple words. As such I've developed a serious aversity to the notion of being busy and I admonish myself whenever
Why don't I just say what I think?<...> My writing here has always gone through highs and lows. I also thought that I write more when I carve out the time (to do so), am in a generally positive frame of mind and / or feel like I have something
In the last two weeks we launched two content products that helped us acquire more than 3000 e-mail addresses.<...> The two products that we launched are: Keep Your Friends Close & Your Customers Closer, a free e-book about how to increase customers' lifetime value; and ToughChit, a free, weekly
Average is what average does.<...> I suffered from FOMO a little bit in the last couple of weeks... December in South Africa literally translates to holidays, endless sunny days, beaches, family, friends and cold beers. And for those unfamiliar with Cape Town weather, "endless sunny days" means daily temperatures