I was a guest on the WordPress Community Podcast last night and had a lot of fun with the show’s hosts, Joost de Valk & Frederick Townes.
We discussed a lot of the strategies & “policies” that we have implemented with WooThemes; especially with regards to customer service, creating loyal & evangelistic users, as well as our development cycles & processes around that.
Definitely worth a listen if you have 40-odd minutes to spare.